Easy Returns & Refunds
Last updated: December 2024
At ReadCurate, we want you to be completely satisfied with your digital novel purchases. This policy outlines our refund process for digital content.
Digital Novel Refund Policy
When You Can Get a Refund
- Wrong Novel Received: If you receive a different novel than what you ordered
- Technical Issues: If the digital file is corrupted, won't download, or has formatting problems
- Changed Your Mind: Within 24 hours of purchase if you haven't read more than 10% of the content
- Accidental Purchase: Within 2 hours if purchased by mistake
- Duplicate Purchase: Automatic refund for identical purchases made within 24 hours
Refund Timeline
Individual Novel Purchases
- • Full refund within 24 hours (if <10% read)
- • Technical issues: Full refund anytime
- • Wrong novel: Full refund within 7 days
Subscription Plans
- • Monthly: Full refund within 7 days
- • Annual: Full refund within 14 days
- • Unused portion refunded after trial period
Exchange Policy
When You Can Exchange
- If you received the wrong novel, we'll exchange it for the correct one immediately
- If you're unsatisfied with your selection, you can exchange for another novel of equal or lesser value within 48 hours
- Technical issues with downloaded content can be exchanged for a fresh download link
- Series purchases can be exchanged for individual novels if you change your mind within 24 hours
How to Request a Refund
Contact Our Support Team
Email us at refunds@readcurate.com or use our live chat feature
Provide Order Details
Include your order number, email address, and reason for refund
Quick Review
We'll review your request within 24 hours and process eligible refunds
Receive Your Refund
Approved refunds are processed within 3-5 business days to your original payment method
Special Circumstances
Lost Package (Digital)
If your digital download fails or you lose access to your purchased content, we'll provide a new download link immediately at no charge.
Damaged Product (Corrupted Files)
Corrupted or unreadable files will be replaced immediately. If the issue persists, we'll provide a full refund within 24 hours.
Non-Refundable Items
- Digital novels that have been fully read (more than 90% completion)
- Gift purchases (refunds must be requested by the original purchaser)
- Promotional or heavily discounted items (unless defective)
- Purchases made more than 30 days ago
- Content downloaded and saved locally after the refund period
Contact Information
Refund Requests
Email: refunds@readcurate.com
Response Time: Within 24 hours
Phone: +1-800-READ-HELP
General Support
Email: support@readcurate.com
Live Chat: Available 24/7
Address: 123 Reading Street, Literature City, LC 12345, United States
Your Consumer Rights
This policy does not affect your statutory rights as a consumer. In some jurisdictions, you may have additional rights that cannot be waived by this policy. We comply with all applicable consumer protection laws.